Frequently Asked Questions
Everything you need to know about your Double D Ranch experience.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For limited edition releases and custom artisan pieces, please allow up to 10 business days for processing before shipment.
What is your return policy for apparel and boots?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that custom-made boots and final sale items are non-returnable.
Do you offer international shipping?
Yes, Double D Ranch ships worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order weight.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. Since our designs range from fitted western shirts to oversized outerwear, we recommend checking the specific measurements provided for each garment.
Are your turquoise and silver jewelry pieces authentic?
Absolutely. We pride ourselves on using genuine stones and high-quality sterling silver. Many of our jewelry pieces are handcrafted by skilled artisans to ensure heirloom quality.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. We also offer interest-free installment plans through Afterpay for eligible orders.